Contact and Support

Have a peace of mind

With over 20+ years of experience in web hosting, our team is here to help 24/7/365.

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Hong Kong

  • Server Galactic Limited
    Bayfield Building

  • 99 Hennessy Road, Wan Chai,

  • Hong Kong

Singapore

  • Server Galactic Private Limited
    10 Anson Road, #33-10, Suite C

  • International Plaza, 079903

  • Singapore

Hungary

  • Infotechna Ltd.
    Zay u. 1-3
    1037 Budapest

    Hungary

Hotline

Online Support

  • Online Tickets

    The fastest way to reach us. Our standard response time is up to 48 hours, however, this is usually much less, typically a few hours. Our managed customers with SLA have shorter guaranteed response times.

  • Live Chat

    Live chat is usually available if you have a quick question.

  • VIP Support

    We only provide phone support to our fully managed customers who pay for advanced support, or customers with multiple cloud or dedicated servers to keep your costs down.

Support options

To be able to offer the low prices we have, our standard web hosting, wordpress turbo hosting and VPS plans do not include phone support. Support tickets are the fastest way to reach us, to identify you and to solve issues. If you need a more dedicated support, you can choose to add one of our managed services to your plans.

Our standard response time for support tickets is up to 48 hours maximum. Typically this is muh less, we usually respond within a few hours. This however can be affected by the current support workload. We prefer to be transparent to keep our customers satisfied.

Managed plans have different service levels, depending on your needs and reponse times. From simple monitoring to fully taking care of OS updates, security patching, phone support, etc. If your business needs this kind of security, we have it optionally available for an extra fee.
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